Refund policy

HFZ Labs Return & Refund Policy

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility To be eligible for a return, your t-shirt must be in the exact condition that you received it: unworn, unwashed, free of any stains or odors, with tags still attached, and in its original packaging. You will also need the receipt or proof of purchase.

Starting a Return To start a return, you can contact us at fahaza88@gmail.com. Please note that returns will need to picked up by Rider and you will be responsible for the rider payment.

You can always contact us for any return-related questions at fahaza88@gmail.com.

Damages and Issues Please inspect your order upon reception. Contact us immediately if the t-shirt is defective, damaged, or if you receive the wrong item or size, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items We cannot accept returns on apparel that has been washed, worn, or altered in any way. Unfortunately, we also cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges The fastest way to ensure you get the item or size you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at fahaza88@gmail.com.